Refund Policy

Most unused items in original packaging may be returned within 30 days of delivery for a refund or exchange.

Opened pet food and treats are generally not returnable for safety reasons unless the product is defective or damaged in transit.

Contact us promptly if there is a quality issue with a sealed product.

Email support@petwago.com with your order number and reason for return. We will send instructions and, when applicable, a return label.

Refunds are issued to the original payment method after we receive and inspect the return.

Original shipping fees are non-refundable unless the return is due to our error or a defective item.